General Terms
Terms of Use of the Website https://qkitecharshafi.com
These General Terms and Conditions define the rules for interaction between Vesselin Ronchev-69 OOD, hereinafter referred to as the "Merchant", and the users of the websites and services located on the website https://qkitecharshafi.com, hereinafter referred to as the "Users".
Vesselin Ronchev-69 OOD is a company registered under the Commercial Code of the Republic of Bulgaria with UIC 204423277, address village of Chepintsi, ul. Manastirska №12, email address qkitecharshafi@gmail.com, phone 0888705623.
Please read the published General Terms and Conditions carefully before using the information and commercial services offered on the website (hereinafter referred to as the "Services").
This document contains information about the activities of Vesselin Ronchev-69 OOD and the general terms and conditions for using the services provided by the company, regulating the relations between us and each of our users.
Acceptance of the General Terms and Conditions is a necessary and mandatory condition for concluding a contract between the User and the Merchant. By accepting the General Terms and Conditions, the User agrees to the processing of their data based on the contract concluded between them and the Merchant.
Definitions
For these general terms and conditions, the following terms have the following meaning:
Site:
https://qkitecharshafi.com and all its subpages.
User:
Any natural person who acquires goods or uses services that are not intended for carrying out commercial or professional activities, and any natural person who, as a party to a contract under this law, acts outside the scope of their commercial or professional activities.
General terms and conditions:
These general terms and conditions, which include terms of use, cookie policy, registration and delivery rules, voluntary dispute resolution, forms for withdrawal from the contract and replacement, as well as any other legally significant information found on the site.
Personal data:
Information about a natural person that reveals their physical, psychological, mental, family, economic, cultural, or social identity.
Goods:
A movable tangible property, except for property sold in execution or by other measures by bodies authorized by law, as well as property abandoned or confiscated in favor of the state, announced for sale by state authorities. Goods are also water, gas, and electricity when offered for sale, packaged in a limited volume or a certain quantity.
Sales contract:
A contract under which the trader transfers or undertakes to transfer the ownership of goods to the consumer, and the consumer pays or undertakes to pay the price for them, including contracts having as their subject both goods and services.
Alternative consumer dispute resolution procedure:
A procedure for out-of-court resolution of consumer disputes, meeting the requirements of the law, and carried out by an alternative consumer dispute resolution body.
Services provided
On the Site, Users have the opportunity to conclude contracts for the purchase and sale of the goods offered by the Trader.
Order
Users use the website interface to conclude contracts with the Trader for the goods offered.
2.1. The contract for the purchase and sale of goods is considered concluded from the moment of confirmation of the order by the Trader.
2.2. In the event of a product being out of stock, the Merchant reserves the right to refuse the order.
2.3. After selecting one or more products offered on the Merchant's website, the User must add them to their list of products for purchase.
2.4. The User must provide delivery details and choose a method and time of payment for the price, then confirm the order via the website interface.
2.5. When placing an order, the User receives confirmation by email that their order has been accepted.
The Merchant has the right to refuse to conclude a contract with an incorrect User.
3.1. The Merchant has the right to treat a User as incorrect in cases where:
- there is a failure by the User to comply with the General Terms and Conditions;
- an incorrect, arrogant, or rude attitude towards the Merchant's representatives is established;
- Systematic abuse by the User towards the Merchant is established.
Prices
The prices of the goods offered are those indicated on the Merchant's website at the time of placing an order, except in cases of obvious error.
The Merchant reserves the right to change the prices of the goods offered on the site at any time and without notice, and such changes will not affect orders already placed.
The Merchant may provide discounts for the goods offered on the site, following Bulgarian law and rules determined by the Merchant. The rules applicable to such discounts are available at the place where the discount is displayed. Discounts can be provided in various forms (e.g. promotions, discounts for loyalty, provided individually, randomly or as a result of participation in a competition or customer survey).
6.1. Different types of discounts cannot be combined when ordering and purchasing the same product.
Payment
When the User returns a product with the right to a refund of the amount paid for any reason, the price subject to refund is reduced by the value of the discount received, applied to the product, and only the amount paid is subject to refund.
The User can pay the price of the ordered products using one of the options listed on the website at his/her choice. The Site offers payment via the following methods:
Cash on Delivery
If the User chooses the option of delivery by courier and payment by cash on delivery, he/she must pay the price of the ordered items together with the courier delivery price upon receipt of the product.
Withdrawal from the contract and replacement
The consumer has the right to withdraw from the contract without giving any reason, without being liable for compensation or penalty, within 14 days from the date of receipt of the goods by the consumer or a third party.
To exercise his right under this clause, the consumer must unequivocally notify the trader of his decision to withdraw from the contract, by individualizing the goods he wishes to return, by providing all data about the completed order and delivery, including, but not limited to: content and value of the order, data of the person who placed the order, data of the person who accepted the delivery, and date of delivery.
The trader publishes on his website a form for exercising the right to withdraw from the contract.
To exercise the right to withdraw, the trader provides the consumer with the option of filling out and sending electronically via the website the standard withdrawal form or another unambiguous application. In these cases, the trader immediately sends the consumer confirmation of receipt of his withdrawal on a durable medium.
The Consumer is obliged to return the goods at his own expense, necessarily together with the receipt and invoice, if any, by handing them over to the Trader or a person authorized by the latter, within 14 days from the date on which the Consumer exercised his right to withdraw from the contract.
When returning the goods, they must be in their original packaging, without traces of use, washing or violation of the commercial appearance.
The Trader has the right to postpone the refund of payments until the goods are received back or until proof is provided that the goods have been sent back, depending on which of the two events occurred earlier.
If the Consumer fails to fulfill his obligation to return the goods, without notifying the Trader of the delay and without providing a valid reason for the same, he is deemed to have withdrawn his statement to exercise his right to withdraw from the contract.
When in connection with the performance of the contract the Trader has incurred expenses and the Consumer withdraws from the contract, the Trader has the right to retain the relevant amount for the expenses incurred or to demand their payment.
The Consumer does not have the right to withdraw from the contract if the subject of the contract is:
for the delivery of goods made to order by the Consumer or according to his requirements.
The Trader shall refund to the Consumer the price paid by him for the returned goods.
Warranties and complaints
The Consumer has the right to a complaint for any non-conformity of the goods or service with the agreed/ordered goods, when, after delivery, non-conformities with the sales contract are discovered.
Any non-conformity of the consumer goods with the sales contract, which becomes apparent within 6 months after the delivery of the goods, is deemed to have existed at the time of delivery, unless it is proven that the lack of conformity is due to the nature of the goods or the nature of the non-conformity.
The consumer may not dispute the conformity of the consumer good with the sales contract when:
After the contract finishes, he knew or could not have been unaware of the non-conformity;
The non-conformity is due to materials provided by the consumer.
The consumer has the right to file a complaint about the good or service, regardless of whether the manufacturer or the trader has provided a commercial guarantee for the good or service.
When the complaint is satisfied by replacing the good with another one that corresponds to the agreement, the Trader will retain the original warranty conditions for the consumer.
When filing a complaint, the consumer may claim a refund of the amount paid, replacement of the goods with another one that corresponds to the agreement, or a discount on the price.
The complaint is submitted orally to the telephone number specified by the Trader or in writing via the specified email, by post or submitted to the company's address. The Trader undertakes to provide the customer with a complaint form and the email address specified by the customer.
When submitting a complaint, the consumer indicates the subject of the complaint, their preferred method of satisfying the complaint, the claimed amount, and the address, telephone number, and email for contact.
When submitting a complaint, the consumer must also attach the documents on which the claim is based, namely:
a receipt or invoice;
protocols, acts, or other documents establishing the non-compliance of the goods with the agreement;
other documents establishing the claim on the basis and amount.
A complaint for a consumer good may be submitted up to two years from the delivery of the goods, but no later than two months from the establishment of the non-compliance with the agreement.
The period stops running during the time necessary to reach an agreement between the seller and the consumer to resolve the dispute.
If the Trader has provided a commercial guarantee for the goods and the period of the guarantee is longer than the periods for submitting the complaint under para. 1. The claim may be filed until the expiration of the commercial warranty period.
Filing a claim is not an obstacle to filing a claim.
The trader maintains a register of filed claims. A document is sent to the consumer to the email address specified by the consumer, which indicates the claim number from the register and the type of goods.
When the trader satisfies the claim, it issues an act to that effect, which is drawn up in two copies, and must provide one copy to the consumer
In the event of a justified claim, the trader shall bring the goods into compliance with the sales contract within one month from the date of filing the claim by the consumer.
39.1. If the goods have not been repaired after the expiration of the period under the previous paragraph, the consumer has the right to terminate the contract and to be reimbursed the amount paid or to request a reduction in the price of the consumer goods under Art. 114 of the Consumer Protection Act.
39.2. The Consumer shall not be liable for the costs of bringing the consumer goods into conformity with the sales contract or for materials and labor related to their repair, and shall not suffer any significant inconvenience.
In the event of non-conformity of the consumer goods with the sales contract and when the Consumer is not satisfied with the resolution of the complaint, he shall have the right to choose between one of the following options:
Termination of the contract and refund of the amount paid by him
price reduction.
The Consumer may not claim a refund of the amount paid or a price reduction for the goods when the trader agrees to replace the consumer goods with a new one or to repair the goods within one month of the consumer submitting the complaint.
The trader is obliged to satisfy a request for termination of the contract and to refund the amount paid by the consumer when, after having satisfied three consumer complaints by repairing the same product, within the warranty period, there is a further occurrence of non-compliance of the product with the sales contract.
The consumer cannot claim termination of the contract if the non-compliance of the consumer product with the contract is insignificant.
Intellectual property
The intellectual property rights to all materials and resources located on the trader's website (including the available databases) are subject to protection under the Copyright and Related Rights Act, belong to the trader or to the correspondingly indicated person who has transferred the right of use to the trader, and may not be used in violation of the applicable legislation.
In case of copying or reproduction of information beyond the permissible limits, as well as in case of any other violation of intellectual property rights on the Merchant's resources, the Merchant has the right to claim compensation for the direct and indirect damages suffered in full.
Except in cases where it is expressly agreed, the User may not reproduce, modify, delete, publish, distribute, or otherwise disclose the information resources published on the Merchant's website.
The Merchant undertakes to exercise due care to ensure that the User has normal access to the services provided.
The Merchant reserves the right to suspend access to the services provided. The Merchant has the right, but not the obligation, at its discretion to delete information resources and materials published on its website.
Termination and cancellation of the contract
The merchant has the right, at its own discretion, without prior notice, to unilaterally terminate the contract in the event that it establishes that the services provided are used in violation of these general terms and conditions, the legislation of the Republic of Bulgaria and generally accepted moral standards.
Except in the cases provided for in these General Terms and Conditions, the contract between the parties shall also be terminated upon cessation of the Merchant's activity or termination of the maintenance of its website.
Outside the cases specified above, each party may terminate this contract by sending a one-week notice to the other party in the event of non-fulfillment of the obligations under the contract.
The written form of the contract is considered to be complied with by sending an e-mail message (e-mail), pressing an electronic button on a page with content that is filled in or selected by the User or marking a field (check box) on the website, etc. similar, as long as the statement is technically recorded in a way that allows it to be reproduced.
Rescue clause
The parties declare that, in the event that any of the clauses under these General Terms and Conditions prove to be invalid, this will not entail the invalidity of the entire contract or other parts thereof. The invalid clause will be replaced by the mandatory provisions of the law or established practice.
Amendment of the General Terms and Conditions
The Merchant undertakes to notify the Users of any amendment to these General Terms and Conditions within 7 days of the occurrence of this circumstance to the email address specified by the User.
When the User does not agree with the amendments to the General Terms and Conditions, the User has the right to withdraw from the contract, without giving a reason and without owing compensation or penalty. To exercise this right, the User must notify the Merchant within one month of receiving the notification under the previous article.
If the User does not exercise his right to withdraw from the contract following the procedure set out in these General Terms and Conditions, the amendment shall be deemed to have been accepted by the User without objections
Applicable law
The provisions of the current legislation of the Republic of Bulgaria shall apply to all matters not regulated by these General Terms and Conditions.
Supervisory authorities
Personal Data Protection Commission
Address: Sofia, ul. "Prof. Tsvetan Lazarov" № 2,
Tel.: (02) 940 20 46
Fax: (02) 940 36 40
Email: kzld@government.bg, kzld@cpdp.bg
Website: www.cpdp.bg
Consumer Protection Commission
Address: 1000 gr. Sofia, Slaveykov Square No. 4A, fl. 3, 4, and 6,
Tel.: 02 / 980 25 24
Fax: 02 / 988 42 18
Hotline: 0700 111 22
Website: www.kzp.bg
Terms of delivery of goods
The delivery of the ordered goods is carried out by the following methods:
Through a third-party courier service - Speedy or Econt
The delivery is made to the courier's office or the consumer's address on the territory of the Republic of Bulgaria, unless otherwise specified on the site.
The delivery costs are covered by the Consumer except in cases of delivery of goods worth over 150 BGN, in which case the delivery costs to the Speedy or Econt office are paid by the Merchant (Does not apply to individual orders or orders for products that are not available on the site). In case the User does not wish to take advantage of free delivery to a Speedy or Econt office, the delivery can be made to an address with Speedy or Econt, in which case the costs are at the expense of the User.
Before sending the ordered goods, the Merchant has the right to contact the User at the phone number specified by him, to specify details of the order and/or delivery.
The Merchant is not responsible for failure to fulfill an order in cases where the User has specified false, incomplete, and/or inaccurate personal data, including when he has specified an incomplete, inaccurate, or fictitious address or phone number.
Delivery is made within the typical terms for the selected courier, described under each delivery option in the order interface module. In exceptional circumstances, the Merchant reserves the right to extend the delivery term, informing the User thereof promptly.
The Merchant processes orders within 1-3 business days of placing the order, unless otherwise specified on the site. For orders including pre-sale products, the shipping period is 3-7 business days. Delivery is usually made within the usual period in practice, according to the selected delivery method.
The User is obliged to inspect the goods at the time of delivery and to notify immediately of any discrepancies, shortages and damages. If the User fails to do so, the delivery is assumed to have been accepted without objection.
The Merchant reserves the right to change the available delivery and payment methods and/or the terms and conditions thereof at any time by publishing the available delivery and payment methods on the website without further notice.